Shipping Policy
Please note that your order processing time is separate from the shipping time you see at checkout.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Also note there are a such thing as potential delays due to a high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
At this time, there is free domestic shipping on all orders over $50 USD. All orders under $50 USD are charged domestic shipping.
Local delivery and In-store pickup
Unfortunately, we do not offer local delivery or local pick up. Right now, the only way to receive your order is by mail and delivery.
International Shipping
At this time, we do not ship to any country but the United States of America.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow at least 48 hours for the tracking information to become available.
If you haven’t received your order within days of receiving your shipping confirmation email, please contact us at info@ravenskyecandleco.com with your name, order number, important information details and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of our carriers falls into this group, we will send you a email and together we'll resolve the issue.
Refunds, returns, and exchanges
At this time, we do not accept any returns or exchanges. Click the link to find out more about our refund policy. If you have any further questions, please don't hesitate to contact us at info@ravenskyecandleco.com.